This policy stands unless otherwise agreed in writing between CPI/FSP and customer.

Before any product is returned, you must email to obtain a return code. This code must be on the outside of the box as well as inside the box. The inside number must be on an 8.5 x 11 sheet of paper and must be legible. Orders that do not have the code clearly marked on the outside of the box may not be accepted.

First Step Phonics provides free shipping on most orders and therefore will not take responsibility for costs of return shipping on orders that received free shipping. However, once product is returned and arrives at the above address, refund for the cost of the product will be initiated, providing the product is in expected condition. Please allow several days to see the credit to your account.

All returns must be received at PO Box 6088, Gardnerville, NV 89460 within 30 days of purchase.If product arrives to purchaser damaged, Crush Publishing, Inc. must be notified within 10 days of receipt of product by emailing If purchaser desires to return product for any other reason, only undamaged and unused product will be accepted.